Customer Success Manager

Design background and familiarity with Adobe Creative Cloud design tools a plus.
ACCOUNT PLANNING, DIGITAL MEDIA, CUSTOMER ENGAGEMENT, BUSINESS DEVELOPMENT, ADOBE PHOTOSHOP, ADVERTISING, ILLUSTRATION, ACROBAT, INDESIGN, ADOBE ILLUSTRATOR, MITIGATION, FINANCIAL PROJECT MANAGEMENT, DIGITAL CAMPAIGN, ILLUSTRATOR and THOUGHT LEADERSHIP

Be accountable for Customer’s overall success with Adobe, including utilization of Adobe solutions, customer health and satisfaction and renewal readiness. Act as the main point of contact throughout the Customer post-sales lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels. Collaborate with senior level account collaborators to efficiently implement the customer’s strategy and roadmap. Deliver an exceptional customer experience through proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to meet customer business goals.

Inspire innovation and thought leadership by sharing resources and new ways your customers can use Adobe solutions to accelerate and advance their creative process. Identify customer risk, and partner with the Adobe ecosystem team to establish and carry out risk mitigation and improvement strategies. Relay the voice of the customer internally at Adobe – sharing strategic use-cases, process improvements and asks back into the internal ecosystem. Lead ongoing initiatives that help continuously improve our approach and effectively secure our customer’s success.